
Rush Courier Maryland Service
Established in 1989, EPS
Couriers Inc., (Express Package Service) has been providing premium quality Rush
courier services in Maryland, Virginia and the entire Baltimore/Washington DC metropolitan areas for twenty
years. Our entire operation is centered on Total Customer Satisfaction, and our customer
loyalty is unmatched.
Through continually listening
and reacting to our Customers' needs, we have built a delivery system that consistantly
meets and exceeds their expectations.
More information on the benefits
of this system to our Customers, can be found on our
about page.
Dispatch Operations And
Resource Management
In order to achieve the fastest possible (immediate) on demand response times, EPS
uses a locality-based, driver pooling (grouping) approach. In short, marketing and sales
efforts are concentrated on specific shipping center locations where existing customer
base is already strong, necessitating a "pool" (or waiting line) of available
drivers. In and around these centers our response times can't be beat and new customers
who have been accustomed to long waits for service are quite impressed with the speed of
pick-up.
After completing a delivery, the driver will return to the
nearest center (hub) and stand by for the next call. This differs from the more commonly
used point-to-point dispatching which can sometimes leave drivers stranded where they
cannot be used effectively. The point-to-point method may allow a delivery company to
market services in a wider area but we believe it lowers the overall quality of service by
spreading resources too thinly. Some may also argue that it reduces costs by reducing
"dead-heading" of drivers, but is that any consolation if the closest driver for
your urgent pick-up is 45 minutes away?
Discounted
Non-Rush Delivery
Although we specialize in "Rush" or direct delivery, we do offer
discounted service options for the less time-sensitive shipments. The four service classes
are; Rush, Regular, 6-hour, and 24-hour. The slower service times allow for greater
delivery consolidation and thus reduces costs. Further discounts are offered for scheduled
or routed service and Multiple Pick-Ups. (See
Discount Delivery Service)
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